   
 


    ,     .           ,       ,         .





 

   



   

   

   ,   , 

  

   .   . 







     ,    . ,                   .            .                     .          .  [1 - ,   : https://busedu.hse.ru/catalog/187729530.html#contents]          .       ,     ,      .

     2014 ,          .         ,   .       ,       - Warwick Business School. ,     ,                .

      ,                .       ,     ,    ,    -,    ,         ,      -         .

       ,     - .      ,     ,     ,      Facebook (facebook.com/alexey.y.nikiforov)   LinkedIn (www.linkedin.com/in/alexeyynikiforov).     ,               : https://www.legal-management.ru/ (https://www.legal-management.ru/),      Telegram   https://t.me/AlexeyNikiforov_Legalmanagement (https://t.me/AlexeyNikiforov_Legalmanagement)

   !




    





  IKEA?


,     IKEA.    ? -,    ,       ,             . -,     ,   ,    . -,   :     ,  ,  ,     ,    -,      -      .       ,      ,     -,   IKEA ,    .       (supply chain management),            (capacity management  inventory management),      (quality control), ,        ,    (job design  operations improvement).

 ,     ,           .  ,      ,    ,    IKEA.

-,    (   )    ,        .       ,     (  ).               , ,        ,  , ,  ,        ,             ,   .

-,   ,            ,    (  ,    ),    .         ,   ,       ,         ,     ,   ,     (   ,     ,  ).

-,       ,     ,  ,  ,       ,                .       ,     ,  HR, , , , ,   ,      ,     ,      .    ,  ,   ,         .     -,        .        -   ,     ,        .         (     -),     (     ),      (    ),       .

 ,          ,    -,   ,  ,   .

-,   ,       (supply chain management).         ,   ,     (  , ,    ,  ,   ),   (  ,    ),     (   ),     (    ).

-,     (  ,  )     ,              .         (capacity management  inventory management),         ,      .

-,   ,  ,        .    quality control        ,       ,             .

,          ,         .   ,      ,          ,   (job design  operations improvement)  .




     


     ,        ,     (  ):








  ,     .       ,    , ,  ,   .       ?    ?          ?        2,    .

  ,       .      ,        ,     .          ,    .           ,         ,     .       ,     ,        ,   ,        .          3.

   ,  ,  .        ,   ,         [2 -    Thomson Reuters,   2020    ,       60%   . https://legal.thomsonreuters.com/en/insights/reports/legal-department-operations-index-fifth-edition-2020].           ,   ,  ,    ( ,   ,   ,     ).           4  .

    ,          -.       .     ,            [3 - http://www3.weforum.org/docs/WEF_Future_of_Jobs_2018.pdf].     ,     Legal Tech,         .    ,            .   ,    ,    ,    ,   ,   - (  ,  )         .

      .   ,   ,      .    ,       .   ,     ,   ,     ,   ,       ,    .       ,        .         ,          -,           .      knowledge management        .

-      .     ,    ,    ,     ,      ,       (,    ),     .         . ,       ,     ,     ,    , ,    in-house    ,        -  .      .        Lean,    knowledge management     5  .

        ,        .          .     ,      .       ?        ?      ,         ?       6-   .

      

   ,   ,     .       ,         .        ?       ,      ,        (operations excellence),       :










       .

    ?

            -.        ,        ,        ,    M&A   .       SLA (Service level agreement),    ,   ,          ,   ,       ,       . ,          (      ,    )   .   ,    -          ( ,   )      , ,  ,          -.     . ,  ,        ,  ,       ,  ,   .         - , ,            ,   ,     ,     .           - .    ,  - (      )      ,   ,  .        SLA,      KPI (key performance indicators)           (       ).

    ?

  ,      ,   ,         .     ,   ,    ,       .    ,  ,          .    ,     ,      ,     ,        ,          ,    .       ,           .     ,            .     ,        ,     ,    ,       ,    ,              ,    (  )         ,    .

      ,     򻠖 .

       . ,  ,    ,       .     ,      ,  ,      .  ,         .  ,      (1)  ,       ,  (2)    ,      (,    , , ,    ),  (3)  ,     ,     .

  .    ,                .            ,   ,             .     ,      ,         .

  ,           ,        ,                 ,       (  ,    ),  ( ,   ),     .

        ,            .           ,          ,     ,      ,    ,        .  ,      ,    ,       .   ,                       ,   .    ,        ,    ,          ,           .    ,   ,    (   -)    ,      .               (        )         .   ,  , ,   ,          .    ,   , ?         ,     ,   .

       ,   .         -,     .             -  -,       ,         .      ( )   :    ,     (        ,       ),      .    ,      , ,  -,  ,     ,        , -  -.         ,   ,         .   ,    (   , )       . ,        ,    ,      ,              .         ,        .    ,   ,       ,   ,      ,  ,    ,   .       .        ,         -,  ,  ,     .               ,  , ,     .         ,        (        ),        (   ),   ,       .   ,     ,       .           ,  ,  ,     (1)      ,     ,      ,   (2)   -,   ,        ,          .        ,         (  ).

  ,           ,        .      ,            ,         .   ,     ,       ,     ,      ,      (   ,    ),   ,            (           ).   , ,   ,       ,  ,    ,     .                       .          ,    .      ,    ,             .     ( )    ,     ,           .








                ,   Harvard Business Review[4 - Felix Oberholzer-Gee, Eliminate Strategic Overload, HBR, MayJune 2021]. ,         ,      , ,   ,   ,     ,      :

  ,    .    , ,  ;

,        ,      ,    ,    ;

    ,     ,        .

   ,      ,     . , ,  ,        ,      .    .          ,     ,         .         ,  .

()   

  ,     ,  ,       .   ,       : (1)      (2)    ,      .

            ,   ,    ,     ,     ,   ,     .  ,           .        80-90%     .   ,            ,    (    )   .

           ,    CLOC (Corporate Legal Operations Consortium),    2019 [5 - https://cloc.org/wp-content/uploads/2019/07/2019-State-of-the-Industry-FINAL.pdf],    22%       ,     33%     .    ,     ,   ,  2018            :








   Thomson Reuters[6 - https://legal.thomsonreuters.com/en/insights/reports/legal-department-operations-index-fifth-edition-2020],  2019           :








 ,          1/3  2/3  .     ,              . ,   PWC           30%   [7 - https://www.vedomosti.ru/economics/blogs/2019/03/10/795995-korporatsii-bez-konsultantov].      .  ,        ,   . ,   ,  CLOC[8 - https://www.acc.com/sites/default/files/2019-06/ACC_Benchmark_062019.pdf],            0,3%   ,    1   300-350  .    ,    PWC,   2020 ,         287     179:








-,       ,    . ,  ,     [9 - https://corporatefinanceinstitute.com/resources/careers/compensation/lawyer-salary-guide/; https://money.usnews.com/careers/best-jobs/lawyer/salary],         4  9    100000  120 000    .   ,  ,          ,   Norton Caine[10 - https://nortoncaine.com/files/Associates_salary_review_2019.pdf],             150000  250000   ,    35000    .         ,        .   ,            ,    .          .            ,       .  ,                   .

    

           .              ,    . ,  ,   ,      ,   ,       ,   [11 - Page 52-53, Operations Management, 7th Edition, Nigel Slack; Alistair Brandon-Jones; Robert Johnston, June 2013].      ,  ,     .      , ,  ,   ,   Telegram  WhatsApp,   .      ,      .   ,      . ,   ,    -     ,    ,        ,      ,      . ,        ,   ,       ,               .

 ,    ,        .   ,      ,               .              ,     ,         .              .    2014 ,              ,         .                ,   ,  ,     ,     ,   .     .   ,           ,          ,          .    ,           ,       ,           ,   16%[12 - https://www.vedomosti.ru/economics/blogs/2019/03/10/795995-korporatsii-bez-konsultantov].     ,        .




       


       ,         . ,       ,   .     , ,  ,       .     ,     ,        .                     (, , , , ).  ,         .

     ,    .  ,    ,    ,        (         -),         .  ,   ,  ,          .   , ,   ,            .     .








       ,     ,     ,   ,     ,      .          .            ,   ,  , ,      ,     .          ,    ,     ,        ,   , ,     .

        .       ,      .     ,       ,   ,     ,     ,        . ,       .      .          ,                ,    .  ,          ,       .        ,      .








       (  ILF),     ,    ,    ,   ,    ,  , .

,     ,     .      ,   -,      ,      ,  , ,  - .  ,    ,   ,      .      ,     ,       ,       ,   ,   .         . ,     ,     ,             ( one stop shop).    -    ,    ,    ,             ,    ,       ,    ,    .








   ,      ,      .        - ,         .     .

,          ,    .      ,     .  , ,                      ,      (  ),        ,      ( ,     ).            ,    .     (     ,      ),    (            ),   .       ,     .      ,      ,        (      ),      ,          .

    ,    .          ,         ,        -   ,        .    -    ,  , ,    .               .   ,        ,       ,      .  ,        ,   ,  ,       ,      ,      .                     .     .

,   ,      .         .    M&A,    ,     ,      ,     ,         .     (,  ,  ),  ,  ,    ,      ,  ,  ,   .     ,          .            .  ,     ,    ,        .                 .  , ,  ,     ,       ,    . , ,      .   .         .        .                        .     .

        .          .        ,       . -,   , -       . ,         .

          . ,      ,      -      ,        .         ,       ,          ,     ,       24/7.  , ,        ,               ,      ,      ,           -          ,      .         ,      :










        ,    ,       .       ,           ,         ,    .      ,       ,             .

 ,    ,     .    ,    ,         ,           .  ,       ,     ,            ,  -,      . ,    ,      ,           -  SLA (service level agreement,       )      ,       SLA ,        .  ,      ,                ,   ,   ,        . , ,   M&A      (, shareholders agreement   ),    (      ,   ),             ,         .             :











Legal operations      


   ,     MBA,        .          .         ,               .   ,       ,   ,           .  ,   Thomson Reuters,  2019  81%       ( 2017       51%),  16%       Legal operations  ,            [13 - https://legal.thomsonreuters.com/en/insights/reports/legal-department-operations-index-fifth-edition-2020].    2020            :  87%       [14 - https://legal.thomsonreuters.com/en/insights/reports/2021-state-of-corporate-law-departments-report (https://legal.thomsonreuters.com/en/insights/reports/2021-state-of-corporate-law-departments-report)].   ,  ,   BusyLamp[15 - https://www.busylamp.com/wp-content/uploads/2019/06/Legal-Operations-Benchmarking-Report-2019.pdf],  2%            .             ,    ,    ,          .   ,    ,     ,     .

       ?

      Legal operations     CLOC[16 - https://cloc.org/what-is-legal-operations/ (https://cloc.org/what-is-legal-operations/)].     Legal operations    ,   Gartner[17 - https://www.gartner.com/en/legal-compliance/trends/legal-state-of-the-function].       ,    .

 ,    

            . , ,                 .    ,            .   ,        ,    .    ,        ,     -         Legal operations.

        ? ,        ,       ,         ,  ,       . ,   ,     ,       (,       ),           ,            .          .    ,         .      .   ,    ,                 .                      ,    .

          ,     . ,  Coca-Cola           ,      ,     - [18 - https://www.forbes.com/sites/markcohen1/2021/03/01/portrait-of-the-customer-centric-legal-function/?sh=64b7a9245cbc].

          .    ,         .

  

 ,     ,    .          ,       ,        .  ,  ,     ,                    ,  ,     .

    

   Thomson Reuters,  2020             89%   [19 - https://legal.thomsonreuters.com/en/insights/reports/legal-department-operations-index-fifth-edition-2020]. Legal operation             RFP (requests for proposals,     ),         ( ,      ),                   .     Gartner[20 - https://www.gartner.com/en/documents/3953706/5-things-cost-effective-legal-departments-do-right],  ,     Legal operations,     ,  ,     :










     

                  HR.      ,    ,        HR,    hard  soft skills     .  ,           ,    .        ,         .      .      . Legal operations        ,            (   induction),        ,         ,           ,    ,     .  ,          .   HR    ,   ,         ,    ,   ,     ,            ,                    ,     .    ,      ,      :








  

      .   ,  ,   Legal Tech,  Legal operations . -,         ,      ,       ,     . -,       ,       . -,              .  ,            .

  

       ,       .            5, 10      . ,             .        Legal operations. Helicopter view  holistic view (        )        .   ,          ,            .

            

    ,  ,                        .         :         , ,   ,   ,          ....        , , , ,       ,      ,    .[21 - https://thepractice.law.harvard.edu/article/speakers-corner-richard-susskind/ (https://thepractice.law.harvard.edu/article/speakers-corner-richard-susskind/)]  ,    ,   ,    ,    ,    ,       ,          Legal operations.    ,             .       ,              .

    

       .     , -,  .            ,    .      ,    . , ,       ,    . ,        ,    ,        ..       ,      .  Legal operations        project management   .

   ?             ,     (            ,     ),        Legal operations      . Legal operations,     project management,   ,      ,    .  ,       , Legal operations          . ,    Legal operations   ,   ,     .   Legal operations    ,         ,     ,  ,             . Legal operations   ,     ,    .

    

      ,        .             .   , Legal operations     ,             ,      ,         (  work-life balance),   ,       .

   ? ,      , Legal operations      buddy    ,   ,        ,      ,   ,       ..    ,       Legal operations.              .                   ,  ,        ,    ,   buddy.

 

 ()      ,     . ,      ,    ,    .                  .   ,                ,      (  , , )   ,                    .     (knowledge management)           .  Legal operations      .     CLOC,   Legal operations         ,       ,    ,   ,        ,           .      ,    Knowledge management,   .

     Legal operations   ?

 Legal operations     . -,       .             (  /  ),     . ,     Legal operations     (   ).          .  :



   Legal operations







   

      ,    LO,    ,   .

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  ,    LO.           .    ,    ,       .

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 Legal operations     

 ,    LO.        ,     .     ,        .

     ,            ( ),    .



       Legal operations    ,      :[22 - LEGAL OPERATIONS BENCHMARKING REPORT, BusyLamp: https://www.busylamp.com/legal-operations-benchmarking-report-2019/ (https://www.busylamp.com/legal-operations-benchmarking-report-2019/)]








          .     4%.     Legal operations   ,     .   ,    ,      .     Legal operations     40-50% .           (    30%   ,    43%,    22%).    Legal operations  .      (,    ,    )      3.

  ,  CLOC,    ,    Legal operations   ,   25%.   ,         14  ,      2.     Legal operations        ,            [23 - 2020STATE OF THE INDUSTRY SURVEY, CLOC: https://cloc.org/blog/cloc-announces-the-results-of-their-3rd-annual-state-of-the-industry-survey/ (https://cloc.org/blog/cloc-announces-the-results-of-their-3rd-annual-state-of-the-industry-survey/)].

      ?

         .         ,     .                ,    (    ),       .       Legal operations       .   ,   -        ,     .   ,   ,         , Legal operations management     .  ,      , BusyLamp,                Legal operations,    -[24 - GUIDE: BUILDING YOUR LEGAL OPERATIONS FUNCTIONhttps://www.busylamp.com/building-legal-operations-function/ (https://www.busylamp.com/building-legal-operations-function/)]:



   

  -



  

 ,  ,      ,       ,           

 -    ,  , .       ,    ,    , ,  ,  -,      ,      .



  

   , , ,         

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   ,        .          .

 ,      ,    .    ,   Word      ( ).



  

 ,       .           .        ,       .

    -  doing more with less     .     -       . ,      ,         Big-4.



 

        .              , ,    Legal Tech.

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 ,  

      .  ,  ,      ,   .           

   ,    , -   ,   .         -.



    ,   ,    Legal operations,   -  .   ,          ,         ,    ,      ,      .

      .  LawGeex    Anatomy of a Director of Legal Operations    235         LinkedIn.       :

71%     .  ,   ;

25%     ;

 59%         ;

            6-7 ;

              200 000  300 000    .

       Legal operations?      ,      -          .  ,         ,   . ,  ,     ,      [25 - https://blog.lawgeex.com/anatomy-of-a-director-of-legal-operations/ (https://blog.lawgeex.com/anatomy-of-a-director-of-legal-operations/)].




  





    ?


            IKEA.    ,    IKEA,      ,      .          .               .   ,   IKEA  ,     (),      ,  ,           .  ,       ,      .  ,   ,  ,        ,        ,    ,       .             ,         (           ).

        ?     .     ,   ,          [26 - https://dictionary.cambridge.org/dictionary/english/product].  -                ,  . ,   VC.RU     ,        ,   .      ,            .[27 - https://vc.ru/life/78252-metodologiya-produktovogo-podhoda]            (   ),        ,    .

   ,         :       ( ),         ( ).

            .    ,               ,  ,    ,   .  -  ,        ,   .

  ,           .             ,         ,   . ,    ,    .      ,     , , ,   ,  ,    ,            ,   ,       .     The client centered lawfirm[28 - https://www.amazon.com/Client-Centered-Law-Firm-Succeed-Experience-Driven/dp/1989603327],         ,   :  , ,  ,       ,    ,    .        .         IPhone,   ,         , ,    .   ,  ,  Netflix, Airbnb  Uber     ,      ,       .   ,       ,   ,  ,     ,     [29 -     The client centered lawfirm     Legal Insight:    , Legal Insight,  07, 2020;].   ,   PWC[30 - https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf],   ,       :

  ,    ,    16%     ;

 33%      ,        ,         ;

,    ,    ,  ,  ,     ,    70% .  ,    Z (    1997  2012 ),      ;

   ,  80%         ,      ;

 55%   ,        ,  ,   .       client experience gap,       ,    ,      .

   ,   Clio,      ,   [31 - https://www.clio.com/wp-content/uploads/2019/10/2019-Legal-Trends-Report.pdf].     ,    ,    1000       500     ,     ,      .           :





 







0,5% (2 )



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 ,    5%  ,    ,     ,               ,  ,       ..         .                                  (         ,   ,  ,   ).

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  ,        .      .     ,        ,          ,           .     ,     ,    , -   ,      ,    ,         .      ,        ,            ,     ,      ,           ,    ,    ,             .

 ,  ,      . -,      . ,   ,  ,   ,       . -,   ,       .       ,    ,         ,   ,      . , -         ,      ,  ,       ,     ,  .




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2%



 

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2%



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25%



  

32%



 ,     

34%



 ,       ,    .        ?        . ,   ,       .      ,         ,                      . ,          ,   ,   .       ,     .        ,     , ,   .    ,      .       ,   ,          .          .

        .         ,      .   ,   ,           .     ,    ?          ?

  Ipsos (https://www.ipsos.com/ru-ru (https://www.ipsos.com/ru-ru))       ,     ,        .       ,     .

  

     .  ,       ,         ,           -.            ,      ,      .   ,   -,        ,    ,         ,       .        ,      ,  ,       -     .         ,          ,   ,           ,   .

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       ,   ,    ,         .   ,               .                ,            .          ,        .

  ,    ,         ,       ,         ,     .     ,           (       )   ,      ( ).         ,   .   ,       ,          ,            -,         .      ,   ,   ,    (,    ,    ,     ).         -,                 ,      , ,       ,     ,    -.



    ,    .   ,     ,               ,    -     .     -     .

      ,   ,     ,   .        ,        .         ,         .                    1-2 

      ,      ,      ,                 ,   .     ,  , ,       ,    .

    ,    ,   ,  ,      .     ?   ,    ,   .            ,   ,    ,       (       IT ,     Excel  Share Point),         ,      ,         ,     .           ,        .



     ,      ,      .          ,    .   Operational Transparency,    Harvard Business Review   2019 ,  ,  Harvard Business School  , ,     ,       .     ,          .   ,       , ,   ,    ,      , , ,   (    )   ,    [32 - https://hbr-russia.ru/marketing/prodazhi/799420].

      ,          .     ?          ,       :




  .


   .

   ,     (https://www.litres.ru/pages/biblio_book/?art=68496436)  .

      Visa, MasterCard, Maestro,    ,   ,     ,  PayPal, WebMoney, ., QIWI ,       .



notes








1


,   : https://busedu.hse.ru/catalog/187729530.html#contents




2


   Thomson Reuters,   2020    ,       60%   . https://legal.thomsonreuters.com/en/insights/reports/legal-department-operations-index-fifth-edition-2020




3


http://www3.weforum.org/docs/WEF_Future_of_Jobs_2018.pdf




4


Felix Oberholzer-Gee, Eliminate Strategic Overload, HBR, MayJune 2021




5


https://cloc.org/wp-content/uploads/2019/07/2019-State-of-the-Industry-FINAL.pdf




6


https://legal.thomsonreuters.com/en/insights/reports/legal-department-operations-index-fifth-edition-2020




7


https://www.vedomosti.ru/economics/blogs/2019/03/10/795995-korporatsii-bez-konsultantov




8


https://www.acc.com/sites/default/files/2019-06/ACC_Benchmark_062019.pdf




9


https://corporatefinanceinstitute.com/resources/careers/compensation/lawyer-salary-guide/; https://money.usnews.com/careers/best-jobs/lawyer/salary




10


https://nortoncaine.com/files/Associates_salary_review_2019.pdf




11


Page 52-53, Operations Management, 7th Edition, Nigel Slack; Alistair Brandon-Jones; Robert Johnston, June 2013




12


https://www.vedomosti.ru/economics/blogs/2019/03/10/795995-korporatsii-bez-konsultantov




13


https://legal.thomsonreuters.com/en/insights/reports/legal-department-operations-index-fifth-edition-2020




14


https://legal.thomsonreuters.com/en/insights/reports/2021-state-of-corporate-law-departments-report (https://legal.thomsonreuters.com/en/insights/reports/2021-state-of-corporate-law-departments-report)




15


https://www.busylamp.com/wp-content/uploads/2019/06/Legal-Operations-Benchmarking-Report-2019.pdf




16


https://cloc.org/what-is-legal-operations/ (https://cloc.org/what-is-legal-operations/)




17


https://www.gartner.com/en/legal-compliance/trends/legal-state-of-the-function




18


https://www.forbes.com/sites/markcohen1/2021/03/01/portrait-of-the-customer-centric-legal-function/?sh=64b7a9245cbc




19


https://legal.thomsonreuters.com/en/insights/reports/legal-department-operations-index-fifth-edition-2020




20


https://www.gartner.com/en/documents/3953706/5-things-cost-effective-legal-departments-do-right




21


https://thepractice.law.harvard.edu/article/speakers-corner-richard-susskind/ (https://thepractice.law.harvard.edu/article/speakers-corner-richard-susskind/)




22


LEGAL OPERATIONS BENCHMARKING REPORT, BusyLamp: https://www.busylamp.com/legal-operations-benchmarking-report-2019/ (https://www.busylamp.com/legal-operations-benchmarking-report-2019/)




23


2020STATE OF THE INDUSTRY SURVEY, CLOC: https://cloc.org/blog/cloc-announces-the-results-of-their-3rd-annual-state-of-the-industry-survey/ (https://cloc.org/blog/cloc-announces-the-results-of-their-3rd-annual-state-of-the-industry-survey/)




24


GUIDE: BUILDING YOUR LEGAL OPERATIONS FUNCTION

https://www.busylamp.com/building-legal-operations-function/ (https://www.busylamp.com/building-legal-operations-function/)




25


https://blog.lawgeex.com/anatomy-of-a-director-of-legal-operations/ (https://blog.lawgeex.com/anatomy-of-a-director-of-legal-operations/)




26


https://dictionary.cambridge.org/dictionary/english/product




27


https://vc.ru/life/78252-metodologiya-produktovogo-podhoda




28


https://www.amazon.com/Client-Centered-Law-Firm-Succeed-Experience-Driven/dp/1989603327




29


    The client centered lawfirm     Legal Insight:    , Legal Insight,  07, 2020;




30


https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf




31


https://www.clio.com/wp-content/uploads/2019/10/2019-Legal-Trends-Report.pdf




32


https://hbr-russia.ru/marketing/prodazhi/799420


