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 - (BPM)  ,       (      ).   ,     , ,    .   BPM       ,  .

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 ,       , ,       ,     ̠  ,   ,       I.     ,   BPM   蠖    ,      ,     BPM-. ,             BPM-,  蠖       .

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   3 CBOK



    ABPMP CBOK   2010.        ,        .   2011      CBOK,   BPM/BPMS   ,     .

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   ,      ,     .         ,      .   ,          .




 


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  , ,   ,      , -       -   .           edcomm@abpmp.org.

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 ,     ,  ,    .        www.abpmp.org,      .






   -


     - ABPMP   (Brett Champlin) BPM Strategies (www.bpmstrategy.com),  2006.

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 -       ,     ,    ,    ,       . Ѡ ,  ,     ,  ,     ,         , -. ,           ,      蠖      .

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ߠ,   BPM    ,      . ߠ,  BPM-       ,    15 .       ,         .     ,  ,     ABPMP .       ,  .




   - (ABPMP)





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 BPM- (ABPMP)[13 - Association ofBusiness Process Management Professionals. ..]   ,    BPM.

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 ABPMP   .           ABPMP International.  ABPMP   ,    ,  ,   .        ,      .

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   ABPMP EABPMP, ,   www.abpmp.org www.eabpmp.org[15 -    ABPMP: www.abpmp.org.ru. ..].


,  

 BPM- (ABPMP) ,    ,  ,      BPM. ABPMP    .




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     -;

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     BPM CBOK  3.0,     - ()   (Russian Chapter)  Association ofBusiness Process Professionals (ABPMP).

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     BPM CBOK ,   .         2012,    - , -    .

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 蠫?


  BPM CBOK     ,  : BPM, Business Process Management.    business  process management?

Process   ,  process management   ꠫ , 젖    .

    : process management   ꠫ , business process management ꠫ -.

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Process Modeling  ;

Process Analysis  ;

Process Design  ;

Process Performance Management   .



:

Process Transformation  ;

Process Organization  .



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 蠫


   ,   :        .  business    ,  ꠫,    , , ,  .       .

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  -,   -  . ,   ,   .




 蠫- 


 ,    .

-,  CBOK   ,   -.   , -  ,     ,    .   -頖 , , , ,  .

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 ,  , -  ,  ,   .

-  ,   ,     ,    .




  (end-to-end process)


    -    . 젖      , 젖    ,   ,   ,   .

ABPMP , , BPM CBOK   .          ,     : ,  , , .

   CBOK    .    ,  ,     . ,      ,      .

  蠫-  , .    -,  .




 (enterprise)


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 CBOK enterprise   ꠫,     (  ).




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    ,  , ,   ,     ,      .

     value  .

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 value chain   ꠫  軠  ,  !

Ѡ       :    ,   .




 (efficiency),  (effectiveness) 蠫 (performance)


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efficiency isdoing things right   .      蠖      ,     .        ꠫;

effectiveness isdoing theright things   .      堖   .      ꠫.



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:      堖     /  ,  ,  , ,   .. ..




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  ,     .  ,   capability          .

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/ (agile)


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-,   ,  黠 flexible, agile. Agility    /   .

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   CBOK     agile:  蠫.




 (governance)


    corporate governance,      ꠫ .     ,          ,  , , , ,  .

, ,  ,       ,     ,  .

CBOK   BPMgovernance, BPMS governance, SOAgovernance.      CBOK   , ࠫgovernance body  ꠫  蠫. (       BPM.)

  BPM  , ,      젖     , ,     ,         .

   BPMS           .

    ,    -       -.



  ,     - (ABPMP Russian Chapter), ..., CBPP




1

 CBOK





1.0.  BPM CBOK?


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       BPM ,   .   BPM CBOK[18 - Common Body ofKnowledge  . ..]   BPM-    ,   ,  ABPMP[19 - Association ofBusiness Process Management Professionals    -. ..] -. BPM   .  3 CBOK    BPM  ,    BPM    .  BPM-       ,    BPM,    .

  - (BPM)     ,    .



 - (Business Process Management, BPM)  ,            . BPM  , ,   , , , ,    : ) , , ,      )     .





1.1.   BPM CBOK


BPM- CBOK   .    BPM      .   ,      - . CBOK      ,    ,    BPM.

 , CBOK        BPM. ,  BPM,     ,   .    ,   .   CBOK    ,   BPM.

 , CBOK    ,  BPM-.      BPM         ,  CBOK.    CBPP[20 - Certified Business Process Professional    -. ..]  CBOK.




1.2.  


   BPM    ,   CBOK.  2.0   ,   .   2   ,      .  3.0      ABPMP EABPMP[21 - European Association ofBusiness Process Management Professionals     -. ..].

 BPM    ABPMP.    ,   CBOK,     -.

   ABPMP   BPM    CBOK,       BPM.




1.3.   CBOK


CBOK    BPM,          (.1.1).     ,      , BPM.

 2  -   BPM,     .  ,  , ,  -,    ,    .  BPM     .

, CBOK   ,   , ,   ,    BPM,        .








 ,   ,       BPM   ,     蠫  .




1.4.  



2.  -

 2   BPM     ,  ,  , - .      ,  ,   BPM,     BPM.    BPM    .


3.  

 ⠖    ,   , ,    -  . 3   ,   .        ,       ,  ,   .


4.  

    -,     .  4    ,     ,   , , , -,   .            .      ,   .


5.  

     -       .       ,   ,   -    -, I-,  ,    .  ࠖ    ,   , ,  .        , , ,    ,   ,    .


6.   

  ࠖ            .            ,   .     ,  ,    ,   ,      .     ,  ,   ,  .


7.  

      .     ,  ,   ,  ,    .      ,   ,       .


8.  

   BPM  ,   ,     . ,  - ,   ,     -  .       ,  ,    BPM[22 - CoE Center ofExcellence. ..]   BPM[23 - Competency Center. ..].


9.   

   [24 - Enterprise Process Management. ..]         -  ,   .         -     .   BPM        ,   ,    .   [25 - Process Framework  ()  . ..],   ,        ,  , , ,    ( ), -  .         .


10.  BPM

BPM  ,   .        ,  , , ,   -.     ,  ,  ,   ,   BPM .     - (BPMS)[26 - Business Process Management Suite. ..]  ,    , , ,  .   ,   BPM.




1.5.  BPM



         BPM,  (.1.1)          ,     ,       BPM.      頖 ,  ,     BPM    ,    .




1.5.1.  



   

     (  ),    ,    .          ,       .


    

BPM     .    BPM      .



1.1

 BPM





     

         . ,  ,   .


    

           -    .         .     ,               .


       

,    ,          . ,    ,    ,    ,     .


     

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                . ,      .


  

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    ,    ,       .     .


     

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1.5.3.  



 ,      

   ,      .      .         ,    ,   .


    

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     ,  .        ,    .


     

         . -       ,     .         ,     .


    

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       .     ,          ,    .




1.5.4.  



  

               .


   

          , ,        .           (   ..).


    

          .


    

       ( )  ()  ,     .




1.6.  BPM



 BPM  ,   . 1.2     BPM.



1.2

 BPM[27 - 


 BPI Business Process Improvement. ..


 EPM Enterprise Process Management. ..


 Continuous Refinement. ..


 Governance. ..


 Lean Management. ..


 Total Quality Management   . ..


 ABC Activity-Based Costing. ..]






    ,    -.       BPM,   2,    ,     .



 - (BPI)   ,        . BPI  , ,    .


 BPM    ,     .         ,  ,   ,       ,   .          [28 - Process management maturity level. ..].



   (EPM)  ,   BPM  . EPM: )          )      BPM-.


, BPM    ,       ,           .



               .








BPMG InSearch ofBPM Excellence: Straight from theThought Leaders, Meghan-Kiffer Press, 2005

Champlin, B. Business Process Management Professionals, BPM Strategies, 2006

Burlton, R.T. Business Process Management: Profiting from Process Sams, 2001

Morris, D.; Brandon, J. Reengineering Your Business, McGraw-Hill Book Company, 1994

Davenport, T. Process Innovation: Reengineering Work Through Information Technology, Harvard Business School Press, 1993

Dephi Group BPM2003 Market Milestone Report, Delphi Group Whitepaper, 2003

Dwyer, T. BPMInstitute's State ofBusiness Process Management, Executive White Paper, www.BPMInstitute.org, 2004

Hammer, M.; Champy, J. Reengineering theCorporation: AManifesto forBusiness Revolution, Harper Business Books, 1993 ( :  .,  .  .   . .: ,  , 2011.)

Harmon, P. Evaluating anOrganization's Business Process Maturity, Business Process Trends, March2004, Vol.2, No. 3

IIBA International Institute ofBusiness Analysis (Ed.)AGuide totheBusiness Analysis Body ofKnowledge, 2009

Mahal, A. HowWork Gets Done: Business Process Management, Basics andBeyond, Technics Publications, 2010

Osterloh, .; Frost, J. Prozessmanagement als Kernkompetenz. WieSie business reengineering strategisch nutzen k?nnen, Gabler Verlag, 2006

Parker, B.G. Data Management Maturity Model MITRE Software Engineering Center, McLean, 1995

Porter, M. Competitive Advantage, NewYork: Free Press, 1985 ( :  .  .      . .:  , 2008.)

Rosemann, M.; deBruin., T. Application ofaHolistic Model forDetermining BP maturity, Business Process Trends, 2005

Rummler, G.A. Serious Performance Consulting: According toRummler ISPI andASTD, 2004

Rummler-Brache Group Business Process Management inU. S. Firms Today, Astudy commissioned byRummler-Brache Group, 2004

Rummler, G.A.; Ramias, A.J.; Rummler, R.A. White Space Revisited: Creating Value Through Process, Jossey-Bass, 2010

Ryan K.; Ko, L. Acomputer scientist's introductory guide tobusiness process management BPM, ACM Press, 2009

Scheer, A.W.; Abolhassan, F. et.al. (Editors) Business Process Automation, Springer-Verlag, 2004

Sinur, J. Leveraging theThree Phases ofProcess Evolution, Process World 2004, Gartner, Inc. Presentation, 2004

Spanyi, A. More forLess: ThePower ofProcess Management, Meghan-Kiffer Press, 2006

zurMuehlen, M. Workflow-based Process Controlling. Foundation, Design, andApplication ofworkflow-driven Process Information Systems, Logos, 2004

VomBrocke, J.; Rosemann, M. Handbook onBusiness Process Management: Strategic Alignment, Governance, People andCulture, Springer, 2010




2

 -





 :   (Janelle Hill), -, GartnerInc.





 Gartner BPM


   ,          .       ,   ,       .

 2011.       , ,  Gartner,   ,   -[29 - Operationally resilient processes. ..].   Gartner,        ,  .     BPM   ,           -.

    ,            .    ,     ,     . ,   BPM    [30 - Business agility. ..]  10,       .    BPM          ,       .   -        .       I, ,  .

      .        ,     .     , ,  .

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    , ,    ,  ,   ,  , ,  .            .   . ?          .      ,   , .       .               .

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2.1.   - (BPM)?


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  BPM   [32 - Core internal capability. ..].

BPM    .

BPM    [33 - Orchestration. ..] ,   -.

BPM  , , , , 




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   ,     (https://www.litres.ru/kollektiv-avtorov/svod-znaniy-po-upravleniu-biznes-processami-bpm-cbok-3-0/)  .

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notes








1


Association ofBusiness Process Management Professionals    -. ..




2


Common Body ofKnowledge  . ..




3


Business Process Management  -. ..




4


BigProcess. ..




5


BigData. ..




6


Lean, Six Sigma. ..




7


Agile. ..




8


Certified Business Process Professional. ..




9


    ABPMP Russian Chapter:    - (), www.abpmp.org.ru. ..




10


Certified Business Process Professional   -. ..




11


Enterprise Application Integration. ..




12


   2005,       ABPMP CBPP (Certified Business Process Professional)  , .   ABPMP www.abpmp.org. ..




13


Association ofBusiness Process Management Professionals. ..




14


      : ABPMP Russian Chapter. ..




15


   ABPMP: www.abpmp.org.ru. ..




16


      www.abpmp.org.ru. ..




17


Business Process Management  -. ..




18


Common Body ofKnowledge  . ..




19


Association ofBusiness Process Management Professionals    -. ..




20


Certified Business Process Professional    -. ..




21


European Association ofBusiness Process Management Professionals     -. ..




22


CoE Center ofExcellence. ..




23


Competency Center. ..




24


Enterprise Process Management. ..




25


Process Framework  ()  . ..




26


Business Process Management Suite. ..




27





 BPI Business Process Improvement. ..




 EPM Enterprise Process Management. ..




 Continuous Refinement. ..




 Governance. ..




 Lean Management. ..




 Total Quality Management   . ..




 ABC Activity-Based Costing. ..




28


Process management maturity level. ..




29


Operationally resilient processes. ..




30


Business agility. ..




31


Knowledge-intensive work. ..




32


Core internal capability. ..




33


Orchestration. ..


